Reviews

"Hi Thomas,

Thanks for sharing your experience! It's great to hear that Ashton was able to provide you with professional service and accommodate your special requests. We appreciate your trust and are here whenever you need us.

- Monte Folsom State Farm Team"

"Thanks for the awesome feedback, Riley! We're glad you found a great deal with us. If you have any more insurance needs, feel free to reach out. - Monte Folsom State Farm Team"

"Hi Shae, thank you for sharing your experience! Monte and the team are committed to understanding and supporting your goals and needs. We truly value your trust in us. - Monte Folsom State Farm Team"

"Thanks for the awesome feedback, Jacob! We're thrilled to hear that you think Monte and the team are the best at what they do. Your support means a lot to us. - Monte Folsom State Farm Team"

"Hi Jake, thanks for your feedback! We're thrilled to hear that you found our team knowledgeable and helpful. We look forward to continuing to assist you with your insurance needs. - Monte Folsom State Farm Team"

"Thanks Sam!"

"Hi Sylvia,

Thank you for taking the time to share your experience. First, I want to acknowledge your 20+ years of loyalty to State Farm. We truly appreciate that you chose to transfer your policies to our office, and I'm sorry your experience has not met the expectations you had based on our reviews.
I do want to provide some additional context regarding your concerns.
When you initially spoke with Antonio, he took the time to review your policies, discuss your billing concerns, and provide the vehicle quote you requested. Based on that conversation, Antonio understood that your billing questions had been addressed, including the explanation that the billing changes were related to adjustments made to your policies through your previous agent's office.
Regarding your follow-up emails, Antonio was out of the office for the week following your correspondence. Upon returning, he was working through emails in the order they were received and had not yet reached yours. While this explains the delay, I completely understand your frustration with not receiving a response or an acknowledgment. We should have communicated his absence more effectively, and I have already addressed this with Antonio to ensure an out-of-office email notification is used going forward.
When you called and spoke with Ashton, you requested to speak with me personally. As the owner of two agency offices in the valley, my calendar is typically booked approximately two weeks in advance with existing customer appointments. I make it a priority to honor those commitments, just as I would honor an appointment scheduled with you. The two-week timeframe was not a reflection of your importance as a customer, but rather the earliest availability on my calendar. I apologize if that was not communicated clearly.
I also understand that you recently transferred to our office from another well-respected State Farm agent in the valley, with your billing concerns being one of the reasons for the move. Our goal was to help you understand and resolve those concerns, and Antonio believed he had provided that clarification during your conversation. Clearly, there was a disconnect in communication, and that is something we can improve upon.
I take customer service seriously, and while we may not always be able to provide an immediate response or appointment, every customer deserves clear communication and follow-through. I've already discussed this situation with Antonio and will use your feedback with our entire team to help us improve.
Thank you again for sharing your concerns. I'm sorry we fell short of your expectations, and I appreciate the opportunity to address them.

Monte Folsom
State Farm Agency Owner"

"Hi Aundi,

Thank you for sharing your experience! It's fantastic to hear that Ashton Kane was able to help you save money and ensure you have the right coverage. We appreciate your trust in our agency and are here for any future insurance needs.

- Monte Folsom State Farm Team"

"Hi Robin,

Thank you for sharing your experience with Seleste! It's fantastic to hear how she helped you save money while meeting all your insurance needs. We appreciate your trust in our agency and look forward to assisting you in the future.

- Monte Folsom State Farm Team"

"Thanks for sharing your experience, Dan! It's great to hear that Seleste was so helpful in addressing all your questions. We appreciate your trust in our agency. - Monte Folsom State Farm Team"

"Thank you, Dwain, for your kind words! We're delighted to hear that Sarah was able to answer your questions quickly and professionally. Our team is dedicated to providing excellent service, and we appreciate your feedback. If you have any more questions or need assistance, feel free to reach out. – Monte Folsom State Farm Team"

"Hey Jonathan,

Welcome to Idaho! Thank you for sharing your experience! It's fantastic to hear that Ray, and Seleste made your transition to Idaho seamless and took care of everything for your move. We truly value your trust in our team and are here for any future insurance needs.

- Monte Folsom State Farm Team"

"Hi Shawn,

Thank you for sharing your experience! It's wonderful to hear that Ray was able to assist you with your work vehicle insurance issues. We're grateful for your trust and are here for any future insurance needs.

- Monte Folsom State Farm Team"

"Thank you for your feedback, Erika! It's great to hear that Seleste was able to assist you effectively and make your experience enjoyable, even while she's still in training. We're glad to have her on our team and appreciate your support. If you have any more insurance needs, feel free to reach out. - Monte Folsom State Farm Team"

"Wais thank you for your review. Upon further review there was nothing he did wrong on his end. You have been with us almost a year and every 6 months your car renews its insurance. Prices fluctuate and your insurance did go up a couple bucks a month but that was not anything that anyone at the office or Ashton or anyone else can have a control over. Feel free to give us a call or stop in and we can help walk you through all those things.

-Monte Folsom State Farm Team "

"Thank you for your feedback, Kip! It's great to hear that Sienna was able to assist you promptly with your refund check. Our team is always here to help with your insurance needs, so feel free to reach out anytime. - Monte Folsom State Farm Team"

"Thank you, Kenzi, for your feedback! It's great to hear that Sienna was able to assist you with updating your policy information. If you have any more questions or need further assistance with your insurance needs, feel free to reach out. - Monte Folsom State Farm Team"

"Thank you for your feedback, Carlane! We're delighted to hear that Sienna was able to assist you effectively. If you have any more insurance needs, feel free to reach out. - Monte Folsom State Farm Team"

"Thank you for your feedback, Lemeli! We're delighted to hear that you received all the information you needed quickly and at a great price. Our team is always here to assist with any insurance questions you may have in the future. - Monte Folsom State Farm Team"

"Thank you, Jessi, for your feedback! We're delighted to hear that you found it easy to get the information you needed and that our team was able to provide amazing help. If you have any further insurance needs, feel free to reach out. - Monte Folsom State Farm Team"

"Scott, Thank you so much for that. We greatly appreciate your positive feedback of Monte Folsom State Farm! We take pride in our commitment to provide well-informed, prompt, polite, and informative service to our valued customers! Thank you for being our Good Neighbor and dont be afraid to reach out if you need anything! -Monte Folsom State Farm Team"

"Thank you, Flor, for sharing your experience with Antonio. It's great to hear that he was able to help you save on your insurance while providing better coverage. We appreciate your recommendation and support. - Monte Folsom State Farm Team"

"Thank you, Sharaun, for sharing your experience! We're glad to hear that Ashton Kane made your transition to State Farm a positive one. Welcome to our community! - Monte Folsom State Farm Team"

"Thank you, Pat, for your kind words about Ray Wells. We're glad to hear he exceeded your expectations with the car insurance rate and made the signup process smooth. Your recommendation means a lot to us. - Monte Folsom State Farm Team"

"Thank you, Vlastimir, for sharing your experience! It's great to hear that Ashton was able to assist you with switching over and securing renters insurance while reducing your bill. We appreciate your feedback and look forward to continuing to serve you. - Monte Folsom State Farm Team"